Case Study

An Anti-terror Organization Needed a Travel Partner Who Understood the Stakes

Dedicated staff who understand the importance of what you do provides confidence in your travel program so you can focus on your business.

The Challenge

The executive team at an anti-terror countermeasures organization were dissatisfied with their existing travel management company. Their account was handled by a variety of staff members who had clearly not been briefed on the sensitivity and urgency of the client’s travel requirements. This company needed a partner who could be flexible in building a service model that went above and beyond.

The Strategy

The team responsible for sending travelers to sensitive areas of the world met with Uniglobe Travel. During the discovery discussions, Uniglobe proposed that a single dedicated manager be assigned to provide services that were immediately available, consistent, and informed.

"We provide solutions to prevent terrorist threats and cannot wait on hold to be served. I need to know that someone is there at any time and every time."

The Result

The solution enabled the client to address risk factors across multiple jurisdictions with greater clarity and ease. This comprehensive level of oversight gave the executive responsible for travel greater confidence in the organization’s ability to expand while meeting their legal requirements, upholding the company values, and ensuring employee satisfaction and safety.