Case Study

For a VOIP Infrastructure Company, Responsive Service Made all the Difference

No one likes being a small fish in a big pond. Better service results in a better experience for the travel manager and the traveler.

The Challenge

The travel manager of a large, publicly traded infrastructure company was frustrated by long waits and lacklustre service when dealing with their travel management company. To do their job effectively, he needed to know that reporting and other management services would be delivered promptly and effectively.

The Strategy

Uniglobe Travel met with the travel manager to understand their needs. Based on the discussion, Uniglobe put together a premier service protocol for the client, which guaranteed a 24-hour turnaround, even for customized report requests. The protocol was implemented in one country on a trial basis.

"Every time I asked for something from my previous travel management supplier, I had to wait a few days. Uniglobe Travel is much more responsive."

The Result

The travel manager was so pleased with service responsiveness during the premier service trial that the company has since entrusted their travel requirements to Uniglobe Travel for offices in three additional countries. Discussions are underway for the migration of additional countries.